Digital and Cyber - DSE - Resource Management - Manager
Date: Dec 3, 2025
Location: Amman, JO
Company: PwC MiddleEast
About Us
| With offices in 152 countries and nearly 328,000 professionals, we are one of the world’s leading professional services networks, helping organisations and individuals create lasting value through Assurance, Tax and Advisory services. For over 40 years, we have contributed to the Middle East’s transformation journey, partnering with governments and businesses to deliver sustainable solutions. Today, more than 12,000 of us across Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, Palestine, Qatar, Saudi Arabia and the UAE are shaping the region’s future. |
Line of Service Overview
| At PwC Consulting, you’ll shape strategies that redefine industries and drive national visions. We partner with leaders to deliver transformative solutions in enterprise strategy, digital innovation, operational excellence, cyber resilience, and risk management. Join a community that values bold thinking, collaboration, and measurable impact—where your expertise accelerates change and creates lasting value. |
Business Unit Overview
| The Digital & Cyber Business Unit brings together deep technology expertise and bold thinking to help organizations thrive in a connected, data-driven world. We support clients in reimagining how they operate, serve, and grow—by harnessing the power of digital products, emerging tech, cloud, data, and cyber resilience. Whether shaping enterprise-wide transformation or enabling targeted innovation, we work at the intersection of strategy, technology, and trust—delivering scalable solutions that empower clients to move faster, think smarter, and lead with confidence. |
How You’ll Contribute
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As a Manager, you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. Responsibilities include but are not limited to: Resource Allocation & Planning · Assign resources to projects based on skills, availability, and business priorities. · Ensure optimal utilization of resources while balancing workloads. · Forecast future resource needs based on project pipelines and business growth. · Technical tools & skills in: (JIRA, Excel, PowerBI, PowerPlatform ) · Leadership reporting. · Execute and manage operational processes to ensure data accuracy, integrity, and completeness. · Conduct analysis of key operational metrics to support management and leadership in identifying actions required. · Proactively identify improvement opportunities and propose practical, data-driven solutions to enhance processes, reporting accuracy, or stakeholder outcomes. · Provide support ton ad-hoc requests
Capacity Management · Track resources skills, availability, and workload to maximize efficiency. · Identify resource gaps and recommend hiring and training. · Work with resource managers and leads counterpart and project managers to align staffing needs based on available resources and skills.
Demand Forecasting: · Use data-driven insights and predictive analytics to align workforce supply with business demand. · Create scalable resource management models that adapt to changing project and market conditions.
Project Support & Coordination · Collaborate with project managers to ensure the project onboard has the right resources with the needed skills to meet the project's deliverables and objectives. · Monitor project progress and adjust resource assignments as needed. · Resolve resource conflicts by prioritizing critical tasks
Budget & Billing Management · Provide reports on resource allocation, utilization, and operational efficiency.
Stakeholder Communication · Act as a bridge between different teams, ensuring clear communication about resource availability and needs. · Develop and maintain strong relationships with key stakeholders at all levels. · Facilitate clear and effective communication with stakeholders. · Act as a trusted advisor to senior management on workforce strategy
Risk Management: · Identify potential bottlenecks or resource shortages and develop contingency plans to mitigate project delays or inefficiencies
Process Improvement & Data Analysis · Implement tools and systems for tracking resource usage and forecasting needs. · Analyze trends and make data-driven recommendations for improving resource efficiency. |
What You’ll Bring
· Proficiency in tools like MS Project, Jira, Excel
· Data Analysis: Using Excel, Power BI, or SQL to analyze resource usage and demand trends.
· Knowledge of resource planning systems
· Scheduling & Modeling: Building models to simulate demand scenarios.
· Automation: Creating scripts or workflows to streamline repetitive resource allocation tasks.
· Reporting & Dashboards: Designing clear visualizations to track KPIs (capacity, utilization, demand).
· Technical Domain Knowledge: understanding the technical context of resources being managed.
· Conduct trend analysis to support management and leadership in identifying actions required to achieve defined Objective Key Results (OKRs)
· Collaborate with stakeholders to drive management actions based on metric insight
· Work closely with the Business Unit Ops team to meet any wider operational needs
· Proactively identify improvement opportunities and propose practical, data-driven solutions to enhance processes, reporting accuracy, or stakeholder outcomes.
· Provide support to the Business Unit Ops management team on ad-hoc projects and evolving operational requirements as they arise.
· Develop and maintain strong relationships with stakeholders and leadership at all levels
· Facilitate clear and effective communication with stakeholders, articulating the value and impact of the team’s contributions to the business.
· Deliver high-quality output across all responsibilities, proactively escalating issues or risks to the Business Unit Ops management team as necessary.
How You’ll Make a Difference
| At PwC Midde East, we expect all our people to embody the skills and behaviours of The PwC Professional framework, helping us deliver on our strategy while growing and developing as leaders at every level. |
Why You’ll Love Working at PwC
| At PwC Middle East, you’ll find more than just a job - you’ll build a meaningful career, supported by rewards and benefits that help you thrive. We offer competitive pay, comprehensive benefits, and programs that promote well-being, balance, and personal growth. You’ll have access to continuous learning, digital upskilling, and a collaborative environment that values innovation, mentorship, and diversity. Are you ready to make a difference? Want to unlock new value by applying your unique perspective and talents? You can grow exponentially here. Discover more about Life at PwC Middle East. |