FS - APM Governance & Application Onboarding Specialist

About Us

With offices in 152 countries and nearly 328,000 professionals, we are one of the world’s leading professional services networks, helping organisations and individuals create lasting value through Assurance, Tax and Advisory services. For over 40 years, we have contributed to the Middle East’s transformation journey, partnering with governments and businesses to deliver sustainable solutions. Today, more than 12,000 of us across Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, Palestine, Qatar, Saudi Arabia and the UAE are shaping the region’s future.   

Line of Service Overview

Internal Firm Services (IFS) is the trusted foundation of PwC, delivering innovative managed services and operational capabilities that enable our clients’ evolving needs. A career in IFS offers diverse opportunities across Human Capital, Finance, Technology, Clients & Markets, Marketing & Communications, Risk & Quality, Partner Development, Office Management, and Managed Services. We don’t just support the business—we shape it, driving strategies and initiatives that power growth and transformation across PwC Middle East. 

Business Unit Overview

Technology at PwC Middle East powers innovation and agility across the firm. We provide cutting-edge solutions in cloud, cybersecurity, and enterprise applications to enable seamless operations. Our tech teams simplify

How You’ll Contribute

As a APM Governance and Application Onboarding Specialist , The APM Governance and Application Onboarding Specialist plays a key role in overseeing the governance aspects of the organization's application portfolio, with a particular focus on records management, business relations, and the onboarding of new applications. This role involves developing and implementing governance frameworks, ensuring compliance, managing the onboarding lifecycle, and optimizing the portfolio to align with business objectives. Responsibilities include but are not limited to:  

Records and Information Governance:  

• Develop and implement policies and procedures for the governance of records within the application portfolio.  
• Oversee the entire lifecycle of application-related records, ensuring compliance with legal and regulatory requirements.  
• Collaborate with stakeholders to implement and maintain effective electronic document management systems.  

Business Relations Governance:  

• Collaborate with internal and external stakeholders to establish and maintain positive business relationships within the context of the application portfolio.  
• Develop and enforce governance processes for business interactions, contracts, and partnerships related to applications.  
• Ensure that business relations align with organizational goals and contribute to the strategic objectives of the application portfolio.  

Application Onboarding:  

• Lead and coordinate the onboarding of new applications into the organization’s APM framework, ensuring alignment with governance standards and strategic goals.  
• Define and maintain onboarding procedures including intake, assessment, documentation, classification, and integration.  
• Work cross-functionally with business owners, IT, compliance, and security teams to ensure a seamless onboarding process.  
• Ensure that onboarding activities meet compliance, security, and operational requirements from day one.  
• Maintain a centralized repository for onboarding documentation and status tracking.  
• Continuously enhance onboarding workflows and criteria in line with lessons learned and evolving business needs.  

Compliance and Risk Management:  

• Stay informed about relevant laws, regulations, and industry standards related to application portfolio management, records, business relations, and onboarding.  
• Conduct regular compliance audits and risk assessments, implementing corrective actions as needed.  

Documentation and Reporting:  

• Maintain documentation related to APM governance policies, onboarding procedures, and compliance efforts.  
• Generate reports to communicate the status of records, onboarding activities, and business relations governance within the application portfolio.  

Training and Communication:  

• Provide training to APM teams and other stakeholders on governance best practices, onboarding protocols, compliance requirements, and the importance of records management and positive business relations.  
• Facilitate communication and collaboration between departments to ensure effective governance and onboarding across the application portfolio.  

What You’ll Bring

• Bachelor’s degree in Business Information Systems, Information Management, or a related field. (Advanced degree or certifications are a plus.)  
• Proven experience in APM, with a focus on governance, records management, onboarding, and business relations.  
• In-depth knowledge of relevant laws, regulations, and industry standards.  
• Strong analytical and problem-solving skills.  
• Excellent communication and interpersonal skills.  
• Experience with APM tools and technologies.  
• Project management experience is desirable.  
• SNOW (ServiceNow) experience is an Must preferably administration and development.  
• ITIL, ITSM, and Service Management knowledge.  

Personal Attributes:  

• Strong attention to detail and organizational skills.  
• Ability to work independently and collaboratively in a team.  
• Ethical and principled approach to APM governance, onboarding, records management, and business relations.  
• 4-8 Years of experience  in role related field 
• Language Skills: Fluency in written & spoken English 

Travel Requirements: Your flexibility to travel 10% of the time. This means we may require you to work away from your base office location on a regular basis and frequent overnight stays may be required. Where possible, we will take your preferences into account and strike a balance between meeting your career development/personal needs and those of the business and our clients.    

How You’ll Make a Difference

At PwC Midde East, we expect all our people to embody the skills and behaviours of The PwC Professional framework, helping us deliver on our strategy while growing and developing as leaders at every level.  

Why You’ll Love Working at PwC

At PwC Middle East, you’ll find more than just a job - you’ll build a meaningful career, supported by rewards and benefits that help you thrive. We offer competitive pay, comprehensive benefits, and programs that promote well-being, balance, and personal growth. You’ll have access to continuous learning, digital upskilling, and a collaborative environment that values innovation, mentorship, and diversity. Are you ready to make a difference? Want to unlock new value by applying your unique perspective and talents? You can grow exponentially here. Discover more about Life at PwC Middle East.