IFS - Managed Service Delivery Generalist - Associate

About Us

With offices in 152 countries and nearly 328,000 professionals, we are one of the world’s leading professional services networks, helping organisations and individuals create lasting value through Assurance, Tax and Advisory services. For over 40 years, we have contributed to the Middle East’s transformation journey, partnering with governments and businesses to deliver sustainable solutions. Today, more than 12,000 of us across Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, Palestine, Qatar, Saudi Arabia and the UAE are shaping the region’s future.  

Line of Service Overview

Internal Firm Services (IFS) is the trusted foundation of PwC, delivering innovative managed services and operational capabilities that enable our clients’ evolving needs. A career in IFS offers diverse opportunities across Human Capital, Finance, Technology, Clients & Markets, Marketing & Communications, Risk & Quality, Partner Development, Office Management, and Managed Services. We don’t just support the business—we shape it, driving strategies and initiatives that power growth and transformation across PwC Middle East. 

Business Unit Overview

Managed Services is the delivery and execution business within PwC, providing operational solutions for clients. It brings the best of PwC’s advisory capabilities, our technology expertise and our operational delivery to help clients

How You’ll Contribute

As a Human Capital Associate you will also have a leadership role in executing and improving HC operations. This includes ensuring compliance with SLAs and contributing to process optimization and transformation initiatives. 

Responsibilities include but are not limited to:  

• Ensure timely and accurate execution of tasks across payroll, offboarding, and HC data change processes. 
• Lead updates and maintenance of key documentation, including Standard Operating Procedures (SOPs), Service Level Agreements (SLAs), and RACI matrices for different HC services such as payroll and absence management. 
• Validate senior-level data points, including Sapience profiles, bank details, and insurance jurisdiction, ensuring accuracy and compliance 
• Supervise the offboarding process, ensuring all required procedures are followed and exit documentation is completed. 
• Oversee and enhance operational activities related to HC services, including record maintenance, contract management, and adherence to company policies 
• Provide strategic support for HC operations through data management, reporting, and leadership of HC-related projects. 
• Collaborate with cross-functional teams to ensure seamless execution of people operations and proactively address issues or concerns 
• Mentor and support junior associates, fostering development and knowledge sharing within the team. 
• Contribute to other HC-related practices and initiatives as needed 
• Partner with Finance, Rewards, and HC Operations teams to resolve escalations and align on service delivery standards 

What You’ll Bring

• 1-3 Years experience in Human Capital with specialisation in managing payroll. 
• Bachelor’s degree in HR, Administration, Finance or any related field 
• Team player with strong verbal and written communication skills 
• Excellent communication and interpersonal skills, with the ability to engage senior stakeholders. 
• Comfortable working in a cross-cultural environment, in a virtual working model 
• Maintaining knowledge of current and emerging technology trends and experience innovating with new HC tools. 
• Experience in Managed Services or similar fast-paced, client-facing environments is a plus. 
• Ability to work collaboratively and demonstrate leadership within cross-functional teams. 
• Communicate with impact – conveys ideas clearly and confidently across all levels 
• Results-driven – consistently delivers high-quality outcomes aligned with business goals 
• Stronge leadership and mentoring capabilities – support team development and fosters a culture of growth. 
• Stakeholder management and customer service orientation – builds trusted relationships and ensures a positive experience for internal clients 
• Advanced knowledge of HR systems and processes – demonstrates expertise in core HC tools and workflows 
• Analytical mindset with a focus on operational excellence – uses data to drive decisions and improve efficiency 
• Change management and organizational excellence – leads and supports initiatives that enhance agility and performance 
• Proficient in written and spoken English and Arabic. 

How You’ll Make a Difference

Why You’ll Love Working at PwC