IFS - Office Management -Travel Approvals - Associate

About Us

With offices in 152 countries and nearly 328,000 professionals, we are one of the world’s leading professional services networks, helping organisations and individuals create lasting value through Assurance, Tax and Advisory services. For over 40 years, we have contributed to the Middle East’s transformation journey, partnering with governments and businesses to deliver sustainable solutions. Today, more than 12,000 of us across Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, Palestine, Qatar, Saudi Arabia and the UAE are shaping the region’s future.  

Line of Service Overview

Internal Firm Services (IFS) is the trusted foundation of PwC, delivering innovative managed services and operational capabilities that enable our clients’ evolving needs. A career in IFS offers diverse opportunities across Human Capital, Finance, Technology, Clients & Markets, Marketing & Communications, Risk & Quality, Partner Development, Office Management, and Managed Services. We don’t just support the business—we shape it, driving strategies and initiatives that power growth and transformation across PwC Middle East. 

Business Unit Overview

Office Management at PwC Middle East ensures our offices operate seamlessly and deliver an exceptional experience for both our people and clients. This function manages facilities, workplace services, and day-to-day operational support across the region—creating environments that foster collaboration, productivity, and well-being. Through meticulous coordination, responsive assistance, and a commitment to excellence, we enable smooth operations and a professional setting that reflects PwC’s values and purpose.

How You’ll Contribute

As a Travel Approvals - Associate , you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. 

Responsibilities include but are not limited to:  

Customer / Stakeholder: 

• Process day-to-day flight approvals, out-of-policy bookings, and multi-leg travel requests. 
• Provide first-level traveller support, handling queries professionally and escalating complex requests to the team lead/manager. 
• Deliver training and guidance on the use of PwC’s Online Booking Tool (KDS Neo) to staff and EAs. 
• Liaise with external vendors (travel agency, airlines, visa providers) to resolve issues and maintain service levels. 

Financial / Compliance: 

• Monitor and ensure compliance with PwC’s travel policy across bookings. 
• Escalate cases of non-compliance for proper approval before ticket issuance. 
• Support accurate cost allocations by validating job codes and chargeable/non-chargeable coding. 
• Contribute to cost savings through fare comparison, identifying lowest logical fares, and tracking variances. 

Internal Process: 

• Review flight bookings in KDS to ensure alignment with policy and PwC negotiated fares. 
• Monitor and support the Business Resilience travel approval process. 
• Support visa coordination by providing travellers with guidance on rules and processes (mainly Middle East countries). 
• Ensure efficient collaboration with Hotel Booking and Travel Onboarding teams where travel overlaps 

Learning & Growth 

• Adhere to PwC Professional behaviours: Inspire, Empower, Evolve, Champion, Build, Deliver. 
• Continuously upskill on PwC travel systems (KDS, Compleat, Coupa) and contribute to process improvement ideas. 
• Act as a trusted point of contact within the Travel Operations team, fostering a collaborative and client-focused culture. 

What You’ll Bring

• Education: Bachelor’s degree preferred. 
• Experience: 2+ years in travel management, TMC, or corporate travel operations. 
• Languages: Fluency in English required; Arabic is an advantage. 

Technical Skills: 

• Familiarity with online booking tools (KDS Neo preferred). 
• Strong MS Excel and reporting skills. 
• Knowledge of visa/immigration processes is an advantage. 

Soft Skills: 

• Strong customer service orientation. 
• Detail-oriented, organised, and proactive. 
• Strong communication and problem-solving skills. 
• Ability to work under pressure and adapt to peak travel seasons. 

How You’ll Make a Difference

At PwC Midde East, we expect all our people to embody the skills and behaviours of The PwC Professional framework, helping us deliver on our strategy while growing and developing as leaders at every level.  

Why You’ll Love Working at PwC

At PwC Middle East, you’ll find more than just a job - you’ll build a meaningful career, supported by rewards and benefits that help you thrive. We offer competitive pay, comprehensive benefits, and programs that promote well-being, balance, and personal growth. You’ll have access to continuous learning, digital upskilling, and a collaborative environment that values innovation, mentorship, and diversity. Are you ready to make a difference? Want to unlock new value by applying your unique perspective and talents? You can grow exponentially here. Discover more about Life at PwC Middle East.