Procurement Support Manager - Managed Services (12 Months)

About Us

With offices in 152 countries and nearly 328,000 professionals, we are one of the world’s leading professional services networks, helping organisations and individuals create lasting value through Assurance, Tax and Advisory services. For over 40 years, we have contributed to the Middle East’s transformation journey, partnering with governments and businesses to deliver sustainable solutions. Today, more than 12,000 of us across Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, Palestine, Qatar, Saudi Arabia and the UAE are shaping the region’s future.  

Line of Service Overview

Internal Firm Services (IFS) is the trusted foundation of PwC, delivering innovative managed services and operational capabilities that enable our clients’ evolving needs. A career in IFS offers diverse opportunities across Human Capital, Finance, Technology, Clients & Markets, Marketing & Communications, Risk & Quality, Partner Development, Office Management, and Managed Services. We don’t just support the business—we shape it, driving strategies and initiatives that power growth and transformation across PwC Middle East. 

Business Unit Overview

Managed Services is the delivery and execution business within PwC, providing operational solutions for clients. It brings the best of PwC’s advisory capabilities, our technology expertise and our operational delivery to help clients solve complex problems.

How You’ll Contribute

As a Procurement Support Manager you will be responsible for managing the day-to-day operations for the Tower by collaborating with various teams to ensure streamlined project delivery, and continuous learning and improvement 
 
You will be working in the PwC Delivery Centre as part of a PwC team providing procurement services for PwC clients. 

Responsibilities include but are not limited to:  

Daily tasks and delivery expectation  

Team management: 

• Management of the team’s performance, SLAs and KPIs 
• Manage both PwC and client stakeholders  
• Promote and improve stakeholders Net Promoter Scope (NPS) 
• Boost skills and competency development of procurement team 
• Lead transformation of service delivery 

Operations management: 

• Oversee all elements of operational delivery of clients’ procurement processes 
• Develop procurement strategies inline with developed procurement plan 
• Manage contract negotiations and awarding processes 
• Review procurement team’s transaction ensuring integrity and compliance with procurement policy and practices 
• Approve and monitor transactions 
• Analyze existing contracts effectiveness and monitor contract compliance 
• Identify potential spend leakage 
• Embed understanding of the market’s supply chain dynamics and associated risks within client delivery 
• Build rapport and manage cross-functional teaming 
• Establish and maintain relationship with strategic suppliers 

Process enhancement: 

Expected Skills: 

• Specific learned abilities or technical skills 
• Creation and improvement of best-practice based processes 
• Management and optimization of business processes 
• Identify and realize effective cost reduction opportunities 
• Optimization and management of procurement systems 

Reporting: 

• Periodical reporting of the team’s and service performance, KPIs and SLAs 
• Knowledge of end-to-end procurement process, including supplier relationship management 
• Data analysis and data-driven procurement decisions 
• Knowledge of techniques and processes of strategic sourcing 
• Ability to make data-driven procurement decisions. 
• Commitment to ethical and sustainable procurement practices 
• Strong negotiation skills 
• E-procurement solutions knowledge. 

What You’ll Bring

Years of experience: Minimum 8 years of professional experience, ideally having worked with a diverse portfolio of people, process and technology with a leading firm, preferably in the Middle East region 

Education: Bachelor's degree in business, supply chain management, procurement 

Master's degree in engineering, Business Management / Administration or equivalent from an accredited university is a plus 

Certifications in relevant fields (e.g. PMP or equivalent) would be advantageous 

Designations & Certifications :  

• CIPS: MCIPS Certificate 
• Certified Professional in Supply Management (CPSM) 
• Certified Supply Chain Professional (CSCP) 

Technical Skills:  

• Knowledge of end-to-end procurement process, including supplier relationship management 
• Data analysis and data-driven procurement decisions 
• Knowledge of techniques and processes of strategic sourcing 
• Experience in working with ERP or procurement systems 
• Ability to make data-driven procurement decisions. 
• Commitment to ethical and sustainable procurement practices 

Expected Competencies: 

Soft Skills: 

• Strong leadership skills 
• Project management 
• Strategic mindset  
• Stakeholder management 
• Ability to influence 
• Communicate with impact  
• Project management 
• Results driven 
• Drive organizational excellence 

Language Skills: Proficient in written and spoken English. Arabic is a plus   

Travel Requirements: Your flexibility to travel 100% of the time to Syria throughout the duration of the project. This means we may require you to work away from your base office location on a regular basis and overnight stays is required. Where possible, we will take your preferences into account and strike a balance between meeting your career development/personal needs and those of the business and our clients.

How You’ll Make a Difference

At PwC Midde East, we expect all our people to embody the skills and behaviours of The PwC Professional framework, helping us deliver on our strategy while growing and developing as leaders at every level.  

Why You’ll Love Working at PwC

At PwC Middle East, you’ll find more than just a job - you’ll build a meaningful career, supported by rewards and benefits that help you thrive. We offer competitive pay, comprehensive benefits, and programs that promote well-being, balance, and personal growth. You’ll have access to continuous learning, digital upskilling, and a collaborative environment that values innovation, mentorship, and diversity. Are you ready to make a difference? Want to unlock new value by applying your unique perspective and talents? You can grow exponentially here. Discover more about Life at PwC Middle East.