PwC Academy - Admin (BGen operations) - Amman

PwC Global Overview 

With offices in 152 countries and almost 328,000 people, we are among the leading professional services networks in the world. We help organizations and individuals create the value they are looking for, by delivering quality in Assurance, Tax and Advisory services.  

PwC Middle East Overview 

Established in the region for 40 years, PwC has around 10,000 people in 12 countries across the region: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, the Palestinian territories, Qatar, Saudi Arabia and the United Arab Emirates. 

Our regional team with its tailored solutions, brings international experience, helping our clients meet the challenges and opportunities of doing business in the Middle East market, and beyond. 

Business Unit Overview 

A career in our Assurance Academy - Client Services practice, within Education Consulting, will enable you to contribute and be a part of a unique comprehensive career advancement programme for early career stage workers. Through state of the art lectures and facilities, on the job training and experience, experienced faculty, and exposure to Fortune 500 companies our team aims to bridge the gap between formal academic 

Position Overview: 
PwC is seeking a detail-oriented and proactive Associate to support both Client Portal Management for the Academy and the Ethics, Compliance, and Regulatory (ECR) team. The role involves managing group email communications, maintaining client portals, and supporting compliance-related tasks. The ideal candidate is organized, tech-savvy, and client-focused, with a strong ability to handle multiple priorities while upholding PwC’s standards of integrity and ethical conduct. 

Key Responsibilities: 

ECR Support 

1. Compliance Support: 

1. Assist our teams in accurate documentation of the engagement files in line with the PwC ECR standards 

2. Ensure all files are documented on a timely ongoing basis and keep a track of progress 

3. Report the ECR status on a monthly basis to the reporting manager 

4. Support audits and investigations relating to regulatory compliance issues. 

2. Data Management and Analysis: 

1. Maintain accurate records of compliance activities and ensure all documentation is up-to-date. 

2. Assist in the analysis of compliance data to identify trends and areas for improvement. 

3. Develop a dashboard to ensure ECR status and reports can be presented timely to the senior leadership 

3. Communication and Liaison: 

1. Liaise with internal stakeholders to ensure alignment and understanding of ECR processes and requirements. 

2. Assist in the preparation and delivery of presentations and communications related to compliance and regulatory matters. 

4. Continuous Improvement: 

1. Contribute to the continuous improvement of ECR processes and systems. 

2. Participate in projects and initiatives aimed at enhancing the firm's compliance posture. 

Client Portal Management  

1.  Client Portal Administration: 

1. Serve as the primary point of contact for managing the Academy’s client portals. 

2. Onboard new clients to the portals, ensuring accurate setup and configuration. 

3. Monitor portal access, troubleshoot login or access issues, and escalate technical problems where needed. 

4. Maintain up-to-date records of portal activity, user engagement, and access permissions. 

2.  Group Email Management: 

1. Monitor and manage shared inboxes related to client portals. 

2. Delegate to the appropriate team members in a timely manner. 

3.  Reporting and Documentation: 

1. Maintain logs of portal access requests, user issues, and resolution times. 

2. Provide periodic reports on portal usage, email volume, and response rates. 

3. Develop and update SOPs for email handling and portal management workflows. 

Qualifications: 

• Bachelor’s degree in Business, Law, Finance, or a related field. 

• Previous experience or internships in compliance, legal, or regulatory roles preferred. 

• Strong analytical and research skills. 

• Strong organizational and time-management skills. 

• Strong problem-solving skills and ability to handle escalations. 

• Excellent verbal and written communication skills. 

• High level of integrity and ethical judgment. 

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and Power BI dashboards 

• Ability to work independently and collaboratively in a team environment. 

• Strong attention to detail and organizational skills. 

• Detail-oriented with a focus on data accuracy and integrity. 

• Excellent spoken and written English. 

• Ability to work effectively under pressure. 

• Flexibility in working hours (evenings, weekends as and when required) 

• Adhere to policies and procedures.