Senior Associate, Resource Management (Amman, Jordan) 1

Title: Resource Planning 
Grade: Senior Associate / Manager
Location: Flexible
LoS: MERC - Consulting
Team: Resource Management / Operations

Role:
The Resource Manager will play a pivotal role in supporting the implementation, delivery, and operationalization of
RM services, along with the ongoing development and management of the respective business unit. This is a people-
focused role founded on effective working relationships with all key stakeholders while supporting the firm’s people
agenda. The RM team ensures we have the right people in the right place at the right time to best support our clients.

Role Responsibilities:
- Support the business unit in the delivery of the firm’s programs including the day-to-day responsibility of
resource planning.
- Provide guidance and support to BU’s Career Coaches, associates, and relevant stakeholders.
- Plan, coordinate, and implement resource management (workforce planning/deployment/talent
management) activity to support the overall Consulting business objectives and RM strategy.
- Act as the main point of contact for all day-to-day deployment and query resolution. Demonstrate a solid
understanding and knowledge of the ME Consulting Practice and its various client service offerings across all
offices.
- Ensure business and client needs are delivered in an efficient manner by optimizing the allocation of work
and deployment of staff. Maximize profitability in conjunction with personal development plans and
individuals’ well-being.
- Proactive in relation to the supply and demand challenges of the local and regional business i.e. busy periods,
recurring business, urgent client needs, etc.
- Drive, engage, and promote the use of the key resourcing system within the Consulting business in order to
forecast and track capacity, forward plan for the business pipeline, and manage skills and capabilities within
the business.
- Produce and distribute Management Information (MI) for consulting practice (e.g. graphs, analytical data,
trends, monthly and yearly comparisons). Review and analyze reports highlighting BU trends and any
risks/exceptions and make deployment decisions based on the data.
- Work with the Finance, Operations, and Human Capital teams to understand headcount and engagement
budgeting to enable effective local deployment and to plan accordingly.
- Challenge the Consulting business’ protocols if and when impacting teams’ operational effectiveness i.e.
completion of system’s maintenance/timesheets, the accuracy of time recording, etc.

- Build effective working relationships with other functions such as Human Capital (HC), Finance, Learning &
Development, and leverage these relationships to ensure RM objectives are met.
- Be available to support with any project work outside of RM as required
Candidate Requirements
- Previous work experience is preferable, within professional services or a large corporate environment, this
could include;
o workforce planning/ resourcing
o recruitment
o project management
o human resources
o operations
- Preferred experience successfully maintaining staff deployment through resource management/allocation
technology e.g. Retain, TalentLink, or similar
- Proven work experience in prioritization/conflict resolution, with the ability to manage complex conflicts
between numerous parties in a fast-changing environment
- Ability to build trusted relationships quickly
- Strong relationship and stakeholder management experience; ability to interact with people at all levels and
from different cultural backgrounds
- Ability in influencing, challenging, and negotiating effectively
- Strong Excel skills (pivots / graphs / data analysis) are essential