Tax and Legal Services - Finance Operations - Senior Manager (Amman)

About Us

With offices in 152 countries and nearly 328,000 professionals, we are one of the world’s leading professional services networks, helping organisations and individuals create lasting value through Assurance, Tax and Advisory services. For over 40 years, we have contributed to the Middle East’s transformation journey, partnering with governments and businesses to deliver sustainable solutions. Today, more than 12,000 of us across Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, Palestine, Qatar, Saudi Arabia and the UAE are shaping the region’s future. 

Line of Service Overview

At PwC, our people in tax services focus on providing advice and guidance to clients on tax planning, compliance, and strategy. These individuals help businesses navigate complex tax regulations and optimise their tax positions.

Business Unit Overview

The TLS Finance Operations (FinOps) community provides trusted, high-quality and non-judgemental financial administrative support to the Tax & Legal Services (TLS) business. In Tax, the team’s core mandate is to deliver end-to-end finance administration and coordination, ensuring client-facing teams can focus on delivering exceptional service.

Each Business Unit is supported by a dedicated FinOps Manager, responsible for managing service delivery and leading their respective teams.

The Senior Manager oversees the day-to-day operational management of the TLS FinOps function, which consists of 5 Managers and approximately 30 Senior Associates, Associates and Interns. This is a virtual, multi-territory team with the majority of staff based in our Jordan and Egypt offices.

How You’ll Contribute

As a Senior Manager, you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. Responsibilities include but are not limited to: The successful individual will need to operate proactively, confidently, and effectively demonstrating the following leadership capabilities:

Leadership & Stakeholder Management

• Lead and develop FinOps Managers, providing coaching, performance support, and career guidance.
• Act as a visible leader and ambassador for the FinOps function across TLS.
• Build strong relationships with Partners, Finance Directors, BU Leaders, and engagement teams.
• Champion continuous improvement, change, and best practices across the FinOps community.

Operational & Commercial Oversight

• Drive operational performance, including recruitment, headcount planning, training, and resource allocation.
• Oversee resourcing across TLS Business Units to ensure optimal coverage and cost efficiency.
• Maintain oversight of working capital within Tax, reporting to the PwC ME Finance Director.
• Support improvements in billing, collections, net investment, and overall working capital performance.

Delivery & Controls

• Ensure high-quality, consistent FinOps support and an outstanding client experience.
• Drive efficiency through process review, standardisation, and continuous improvement.
• Ensure all processes, controls, and documentation meet internal audit and policy requirements.

Essential Requirements

• Full professional proficiency in English and Arabic (written and spoken).
• Bachelor’s degree in Finance, Accounting, Business Administration, or related field.
• Minimum 10 years’ experience in finance, operations, or a related function.
• Minimum 10 years’ experience leading and developing high‑performing teams.
• Strong commercial acumen and experience translating strategy into execution.
• Proven experience managing complex operational or finance processes in a professional services environment.
• Excellent stakeholder management, decision‑making, and delivery skills.

What You’ll Bring

• Professional finance or accounting qualification (e.g. ACCA, CPA, CA)
• Experience within a professional services or Big Four environment
• Exposure to regional or multi-country operations, preferably within the Middle East
• Demonstrated experience leading operational transformation, process optimisation, or continuous improvement initiatives
• Strong commercial and analytical acumen, with the ability to translate data into actionable insights for senior leadership

How You’ll Make a Difference

At PwC Midde East, we expect all our people to embody the skills and behaviours of The PwC Professional framework, helping us deliver on our strategy while growing and developing as leaders at every level.

Why You’ll Love Working at PwC

At PwC Middle East, you’ll find more than just a job - you’ll build a meaningful career, supported by rewards and benefits that help you thrive. We offer competitive pay, comprehensive benefits, and programs that promote well-being, balance, and personal growth. You’ll have access to continuous learning, digital upskilling, and a collaborative environment that values innovation, mentorship, and diversity. Are you ready to make a difference by applying your unique perspective and talents? You can grow exponentially here. Discover more about Life at PwC Middle East.