Digital and Cyber - Digital Solutions and Engineering - Customer Transformation and Digital Lending

Business Unit Description

Why PwC

 Established in the region for over 40 years, PwC Middle East employs over 10,000 people across 12 countries: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, Qatar, Saudi Arabia, Palestine and the United Arab Emirates. Complementing our depth of industry expertise and breadth of skills is our sound knowledge of local business environments across the Middle East region. Our tailored solutions help our clients meet the challenges and opportunities of doing business in the Middle East market, and beyond.

In Consulting, you will have the opportunity to work closely with the best across industry and professional functional advisory services. We focus on helping solve client problems by offering both strategic and operational deep industry expertise. We pride ourselves on building long-lasting relationships with companies and organizations, always ensuring that we are able to bring the best insights and solutions to help them tackle whatever critical issues they may face. Our Consulting practice currently focuses on several core sectors including Consumer and Industrial Products & Services, Energy, Utilities & Mining, Financial Services, Government, Health Industries, Finance Function, and Technology.

Job Summary

A career in Digital Solutions and Engineering is an opportunity to bring PwC's strategy to life by driving digitization and technology into everything we deliver. Our clients expect us to bring the right people and the right technology to solve their biggest problems; DSE is here to help PwC meet that challenge and accelerate the growth of our business.

Roles & Responsibilities

As a Senior Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

• Take action to ensure everyone has a voice, inviting opinion from all.
• Establish the root causes of issues and tackle them, rather than just the symptoms.
• Initiate open and honest coaching conversations at all levels.
• Move easily between big picture thinking and managing relevant detail.
• Develop specialized expertise in one or more areas.
• Navigate the complexities of global teams and engagements.
• Build trust with teams and stakeholders through open and honest conversation.
• Uphold the firm's code of ethics and business conduct.

Skills and Competencies

• In Consulting we deliver practical, far-sighted advice that gets straight to the heart of clients’ business issues and delivers amazing results by helping our clients improve the way they operate, reduce costs, manage risks, leverage talent or fundamentally change the way they do business, the work you do will be all about helping organizations of all shapes and sizes work smarter and grow faster
• A customer experience Senior Associate demonstrates extensive abilities and/or a proven record of success in the following areas:
• Vigorously involved in business growth activities to help identify, propose, and close customer experience opportunities.
• Shape, own and positively deliver client engagements.
• Involved in the overall expansion and growth of our practice through developing the technical insight of yourself and others, producing thought leadership, and enhancing our delivery assets and practices.
• Experience in a relevant role connected to: Customer experience, business design and innovation, technology transformation, customer measurement and analytics, marketing transformation and customer strategy.
• Experience in understanding clients strategic, operational, and external drivers for change, earning respect, gaining trust, and inspiring clients by anticipating their requirements and exceeding expectations.
• Understanding of the customer, the evolving technologies, and their applications to enhance customer and employee experience.
• Experience in delivering innovation and customer experience strategies with the capability to comfortably frame a client’s customer and business problems, to create valued recommendations, solutions, and phases of a strategic roadmap.
• Establish experience in using business design, customer insight, market insight, product and service design thinking and technology platforms to deliver actionable customer strategies and perform large transformations.
• Experience with customer journey mapping and customer needs assessment, defining future position (vision, future value proposition, experience maps), marketing transformation, customer measurement (real-time analytics, customer metrics), experience analysis (value proposition design, ""as-is"" customer journeys and blueprints).
• Centric mindset, with a desire for designing and delivering captivating experiences for customers.
• Ability to handle large-scale, complex technology and customer transformation programs.
• Ability to articulate strategies, concepts, and roadmaps clearly through oral and written communication.
• Design, facilitate, and lead stakeholder interview and necessities workshops.
• Digital lending and Digital sales experience is mandortoty.
• Financial services experience

Educational Qualifications & Certifications

Minimum Degree Required: Bachelor Degree
Minimum Years of Experience: 3 year(s)