HC Transformation Manager

About Us

With offices in 152 countries and nearly 328,000 professionals, we are one of the world’s leading professional services networks, helping organisations and individuals create lasting value through Assurance, Tax and Advisory services. For over 40 years, we have contributed to the Middle East’s transformation journey, partnering with governments and businesses to deliver sustainable solutions. Today, more than 12,000 of us across Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, Palestine, Qatar, Saudi Arabia and the UAE are shaping the region’s future.  

Line of Service Overview

Internal Firm Services (IFS) is the trusted foundation of PwC, delivering innovative managed services and operational capabilities that enable our clients’ evolving needs. A career in IFS offers diverse opportunities across Human Capital, Finance, Technology, Clients & Markets, Marketing & Communications, Risk & Quality, Partner Development, Office Management, and Managed Services. We don’t just support the business—we shape it, driving strategies and initiatives that power growth and transformation across PwC Middle East. 

Business Unit Overview

Managed Services is the delivery and execution business within PwC, providing operational solutions for clients. It brings the best of PwC’s advisory capabilities, our technology expertise and our operational delivery to help clients solve complex problems.

How You’ll Contribute

As the HC Transformation Manager  you will drive the modernization of HR by redesigning policies, processes, and service delivery models, while embedding digital, AI, and automation solutions into the HR function. The role focuses on assessing current practices, identifying transformation opportunities, and leading initiatives that enhance efficiency, elevate employee experience, and align HR with future workforce and organizational needs. By bridging HR strategy with technology enablement, the role ensures successful execution of digital HR programs and supports the shift toward a scalable, data‑driven, and innovative HR operating model 

Responsibilities include but are not limited to:  

Drive HR Digital, AI & Automation Transformation

•  Lead the adoption and integration of digital HR technologies, AI tools, and automation solutions across HR processes to enhance efficiency and user experience.
• Evaluate emerging HR tech trends and identify their applicability to the organization’s HR operating model. 

 Assess & Redesign HR Policies, Processes & Operating Models 

•  Review existing HR policies, workflows, and service delivery models; identify gaps and redesign them for standardization, simplicity, and digital enablement.
• Develop future-state HR process maps, governance frameworks, and transformation roadmaps. 

 Lead HR Transformation Programs & Initiatives

• Plan and execute HR transformation initiatives end-to-end, ensuring alignment with organizational priorities and business strategy. 
•  Coordinate project timelines, resources, risks, and deliverables, providing regular updates to stakeholders. 

 Partner With Cross-Functional Teams 

•  Work closely with cross functional teams to ensure seamless implementation of digital HR solutions and integrated workflows.
• Collaborate with technology partners for system enhancements, automations, and pilots of AI‑enabled HR tools. 

 Manage HR Systems, Data & Analytics Enablement

•  Support the design, enhancement, and rollout of HRIS modules, digital workers, and self-service platforms. 
•  Use data analytics and HR metrics to evaluate transformation impact, identify opportunities, and guide data-driven decision-making.

Change Management & Stakeholder Engagement 

•  Lead change management activities to ensure successful adoption of new HR policies, systems, and digital tools. 
•  Prepare communications, briefing materials, and training content to support workforce readiness and minimize resistance. ·

Ensure Transformation Governance & Compliance 

•  Establish and maintain governance structures to oversee transformation programs, ensuring adherence to timelines, quality standards, and compliance requirements. 
•  Ensure digital HR initiatives comply with data protection, cybersecurity, and regulatory frameworks. 

 Build HR Capability & Future-Ready Skills 

• Support capability‑building efforts across HR teams, including upskilling on digital tools, automation, and data analytics.
• Promote a culture of continuous improvement and digital innovation across the HR function.

What You’ll Bring

• HR Process Design & Operating Model Expertise
• HR Systems & Platform Knowledge 
• Data Analytics & Insight Generation 
• Automation & Workflow Enablement 
• Change Management & Digital Adoption 
• Technology-Driven Project Delivery 
• Change Leadership & Adaptability 
•  Collaboration & Relationship Management 
•  Analytical & Evidence-Based Decision Making
• Strategic & Future-Focused Mindset 
•  Innovation, Curiosity & Continuous Improvement ·
• Employee-Centric Orientation

Specific Qualification:Organizational Development or related field Or master’s degree in digital Transformation / Digital Business / Innovation Management is preferrable.  

• Years of Experience: Minimum 7 years progressive experience in Human Resources, with at least 3 years specifically focused on HR transformation, HR process redesign, digital HR, or organizational development. 
• Education: Bachelor’s degree in human resources, Business Administration 

Soft Skills 

• Communicate with impact   
• Project management  
• Results driven  
• Agility to adapt to changing requirements 
• Language Skills: Proficient in both written and spoken English and Arabic  

How You’ll Make a Difference

At PwC Midde East, we expect all our people to embody the skills and behaviours of The PwC Professional framework, helping us deliver on our strategy while growing and developing as leaders at every level.  

Why You’ll Love Working at PwC

At PwC Middle East, you’ll find more than just a job - you’ll build a meaningful career, supported by rewards and benefits that help you thrive. We offer competitive pay, comprehensive benefits, and programs that promote well-being, balance, and personal growth. You’ll have access to continuous learning, digital upskilling, and a collaborative environment that values innovation, mentorship, and diversity. Are you ready to make a difference? Want to unlock new value by applying your unique perspective and talents? You can grow exponentially here. Discover more about Life at PwC Middle East.