HR Operations/Admin Senior Associate -Managed Services

About Us

With offices in 152 countries and nearly 328,000 professionals, we are one of the world’s leading professional services networks, helping organisations and individuals create lasting value through Assurance, Tax and Advisory services. For over 40 years, we have contributed to the Middle East’s transformation journey, partnering with governments and businesses to deliver sustainable solutions. Today, more than 12,000 of us across Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, Palestine, Qatar, Saudi Arabia and the UAE are shaping the region’s future.  

Line of Service Overview

Internal Firm Services (IFS) is the trusted foundation of PwC, delivering innovative managed services and operational capabilities that enable our clients’ evolving needs. A career in IFS offers diverse opportunities across Human Capital, Finance, Technology, Clients & Markets, Marketing & Communications, Risk & Quality, Partner Development, Office Management, and Managed Services. We don’t just support the business—we shape it, driving strategies and initiatives that power growth and transformation across PwC Middle East. 

Business Unit Overview

Managed Services is the delivery and execution business within PwC, providing operational solutions for clients. It brings the best of PwC’s advisory capabilities, our technology expertise and our operational delivery to help clients solve complex problems.

How You’ll Contribute

As a HR Operation/Admin Senior Associate,you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution.

 The HR Operations/Admin Senior Associate supports the delivery of HR operational services within a managed services environment, ensuring accurate, timely, and compliant execution of HR processes across multiple clients. This role assists in carrying out day‑to‑day HR operations, maintains HR data and documentation in alignment with internal standards and client requirements, and helps ensure adherence to relevant labor laws and regulations. By providing reliable operational support and delivering a high‑quality service experience, the HR Operations/Admin Senior Associate contributes to client satisfaction and the overall effectiveness and consistency of HR service delivery

Responsibilities include but are not limited to:  

HR Operations Support

• Support the consistent and compliant delivery of HR operational and administrative activities across the employee lifecycle ensuring accuracy and adherence to service standards.
• Carry out HR processes in alignment with internal policies, client‑specific requirements, and local labor laws, ensuring timely and reliable execution of assigned tasks.
• Maintain updated employee files, HR documents, and HRIS records with high attention to detail.
• Provide hands‑on support for employee onboarding and offboarding processes, including documentation collection, system updates, coordination with client teams, and ensuring a smooth experience for new joiners and leavers.
• Compliance & Governance Execution
• Support adherence to labor regulations by ensuring proper documentation, filing, and process accuracy.
• Prepare compliance-related documentation, assist in audits, and maintain organized records according to regulatory and organizational standards.
• Assist in applying organizational policies, procedures, and governance standards to ensure consistent and compliant HR operations.
• Employee Services & Experience

• Respond to employee queries and service requests promptly, ensuring effective, customer‑focused support.

Provide guidance on basic HR processes and ensure smooth employee interactions with HR services

• HR Systems & Data Management
• Update HRIS records accurately, ensuring data quality and consistency.
• Generate basic HR reports and support data verification, documentation tracking, and system maintenance.
• Assist with routine system updates and general HRIS maintenance to support smooth daily operations.
• Process Improvement Contribution
• Identify areas for operational improvement and flag inefficiencies in workflows.
• Support the adoption of standardized procedures and assist in implementing automation or process enhancements to improve service delivery.
• HR Data, Reporting & Dashboarding Development

• Maintain accurate HR data across systems and trackers, to support consistent and reliable reporting.
• Prepare regular HR dashboards, reports, and analytics summaries to support decision‑making across HR operations.
• Assist in generating insights from HR metrics (e.g., headcount, attendance, turnover, onboarding activity) and flag trends or anomalies for further review.

Support the enhancement of reporting tools, templates, and automated dashboards to enhance data visibility for clients and internal teams.

What You’ll Bring

• Strong knowledge of HR operations processes (onboarding, offboarding, employee documentation).
• Basic understanding of local labor law requirements relevant to HR transactions.
• Ability to use HRIS platforms and maintain accurate, confidential employee data.
• Ability to handle employee inquiries professionally with strong service orientation.
• Familiarity with HR reporting, basic analytics, and process tracking.
• Capability to follow structured workflows and adhere to standard operating procedures.

Years of Experience:  

• Minimum 4 years in HR Operations or HR Administration.  
• Designations & Certifications  
• Bachelor’s degree in Human Resources, Business Administration, or related field . 

Soft Skills:  

• Attention to Detail & Quality Focus .
• Service Orientation & Empathy ·
• Accountability & Reliability · Collaboration & Teamwork ·
• Effective Communication ·
• Problem-Solving Mindset ·
• Professionalism & Confidentiality 
• Language Skills: Proficient in written and spoken English. Arabic is a plus   
• Travel Requirements: Your flexibility to travel 100% of the time within KSA . This means we may require you to work away from your base office location on a regular basis and frequent overnight stays may be required. Where possible, we will take your preferences into account and strike a balance between meeting your career development/personal needs and those of the business and our clients.    

How You’ll Make a Difference

At PwC Midde East, we expect all our people to embody the skills and behaviours of The PwC Professional framework, helping us deliver on our strategy while growing and developing as leaders at every level.  

Why You’ll Love Working at PwC

At PwC Middle East, you’ll find more than just a job - you’ll build a meaningful career, supported by rewards and benefits that help you thrive. We offer competitive pay, comprehensive benefits, and programs that promote well-being, balance, and personal growth. You’ll have access to continuous learning, digital upskilling, and a collaborative environment that values innovation, mentorship, and diversity. Are you ready to make a difference? Want to unlock new value by applying your unique perspective and talents? You can grow exponentially here. Discover more about Life at PwC Middle East.